How to add knowledge documents agents can trust

Agents are only as trustworthy as the knowledge you give them.

How to add knowledge • Open Dashboard → Knowledge • Create a document with a clear title (e.g. “Admissions guide — spring”) • Attach it to a specific agent or keep it org-wide • Use short sections with facts your team can update monthly

What belongs in knowledge • Official requirements, deadlines, and fee ranges you approve • Channel names and office hours • Policies you want stated the same way every time

What does not belong • Temporary rumors • Personal student data • Numbers nobody verified

Maintenance rhythm Review knowledge before each cohort or term starts.