Playbook: admissions agent that answers consistently

An admissions agent should sound like your office — not like a generic chatbot.

Knowledge to prepare • Requirements checklist • Fee ranges you approve for public answers • Deadlines and missing-document patterns • Office hours and human contact path

Prompt rules • Arabic simplified, respectful, short • Never invent seats, scholarships, or private decisions • Escalate when documents need human review

Weekly test Ask: requirements, fees, deadline, missing ID — confirm answers match the guide.